Field Service - TVH Equipment

Field Service

REPAIR AND MAINTENANCE

Our mobile service visits you on-site to repair your machine. After all, repairing machines was TVH's initial activity. That is why we have already acquired more than 50 years of experience since then.

Thanks to these many years of experience and the gathered know-how, you are guaranteed to receive an excellent breakdown service. Every day, more than 80 mobile engineers are on the road throughout Belgium to help you. By means of regular trainings, they also remain informed of the latest technologies.

You can also contact us for a bespoke maintenance service, life cycle management and service management.

Request your service contract


Faster service and better feedback

We use intelligent software to process the planning. This way we can immediately tell you what time the engineer will come round.

Thanks to this software the planner always knows, in real time, where an engineer is situated. This doesn't just mean a more efficient functioning for us, but especially a faster service and better feedback for you.


QUICKER DIAGNOSIS AND REPAIR

Via the software in their service van, our mobile engineers have access to:

  • the full maintenance history of all machines, resulting in a quicker diagnosis and repair
  • a forum with all service information, error codes and parameters
  • an online platform to consult the availability of parts and order parts if necessary

REQUEST A REPAIR?

The more info you pass on to us, the quicker we can process your request. That is why we recommend to input your request via our Service request document. This will allow us to send along the correct parts with the engineer, so that your machine will be fully repaired after just 1 intervention.


MAINTENANCE SERVICE

SERVICE DE CONTRAT

Are you looking for 1 contact person to service your entire fleet?

Are you in need of specific repairs?

Are you short of maintenance engineers?

Do you want an annual safety inspection?

With our Contract service we can provide you with a bespoke maintenance offer, at a fixed annual intervention cost.

Yes, I'd like an offer

FULL SERVICE & LIFE CYCLE MANAGEMENT

You require a maintenance contract that includes both minor defects as well as preventive maintenance?

You attach importance to the budgeting of your fleet and want to keep the maintenance costs under control?

You prefer making an appeal to our experienced engineers for the maintenance of your fleet, so that your own people can fully focus on your core business?

We draw up a custom-made offer for you.

Yes, I'd like an offer

INTERVAL SERVICE

You want a periodic and preventive inspection of your machines, without having to worry about the planning?

We draw up a planning for you and establish a fixed intervention price.

Yes, I'd like an offer

Rekening houdend met de diverse aanbevelingen ter voorkoming van de verdere verspreiding van het Coronavirus (COVID-19), herleidt TVH Equipment het fysiek contact met derden tot een minimum. We doen dit uit bezorgdheid voor de gezondheid van onze klanten, onze medewerkers en hun familie. Om onze dienstverlening zo goed mogelijk te garanderen, blijven onze kantoren en onze vertegenwoordigers bereikbaar via telefoon en mail.

De technici en chauffeurs die bij u interventies of leveringen verrichten, werd gevraagd om de strikte hygiëne-normen te respecteren en voldoende afstand bij het contact te bewaren. We sluiten echter niet uit dat de komende dagen/weken er mogelijke vertragingen kunnen optreden. We danken u voor het begrip en vertrouwen.

Compte tenu des diverses recommandations visant à empêcher la propagation du coronavirus (COVID-19), TVH Equipment minimise les contacts physiques avec des tiers. Nous le faisons par souci de la santé de nos clients, de nos collaborateurs et de leurs familles.

Afin de garantir au mieux nos services, nos bureaux et nos commerciaux itinérants restent disponibles par téléphone et e-mail. Les techniciens et chauffeurs qui effectuent des interventions ou des livraisons chez vous ont été priés de respecter les normes d'hygiène strictes et de garder une distance suffisante. Cependant, nous n'excluons pas d'éventuels retards dans les prochains jours / semaines. Nous vous remercions de votre compréhension et de votre confiance.

Taking into account the various recommendations to prevent the spread of Coronavirus (COVID-19), TVH Equipment minimizes physical contact with third parties.
We do this out of concern for the health of our customers, our employees, and their families.

In order to guarantee the best possible service, our offices and representatives remain accessible by telephone and email.
The technicians and drivers who carry out interventions or deliveries to your premises were invited to respect strict hygiene standards and to maintain a sufficient distance. However, we do not exclude possible delays in the following days/weeks. We thank you for your understanding and your confidence.