FAQ - TVH Equipment

Support by the workshop service

MY MACHINE IS DEFECTIVE AND MUST BE REPLACED. IS A REPLACEMENT MACHINE AVAILABLE?

If you require a replacement machine for the duration of the repair, then we can provide this at a favourable rate.

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WHY IS THERE SOMETIMES A DIFFERENCE OF A COUPLE OF DAYS BETWEEN THE PICKUP OF MY MACHINE AND THE DELIVERY TO THE TVH WORKSHOP?

Our lorries are specially equipped to transport your machine safely and with the necessary care for the environment. That is why we often group similar machines in one of our secured transit warehouses. Next, we transport them to our workshop with the necessary care.

WHY DOES IT SOMETIMES TAKE LONGER THAN EXPECTED BEFORE I RECEIVE A PRICE ESTIMATE?

We subject each machine to a thorough technical and visual inspection in advance. This way, we can draw up the price estimate with the necessary attention, so that you are presented with a correct price. Parts that are not in stock must be requested from our suppliers. Occasionally, this may take a couple of days or weeks, causing a delay in the creation of the price estimate.

WHO CARRIES OUT THE REPAIRS?

Our engineers receive continuous training in order to remain up-to-date of the latest techniques and technologies. Our workshops e.g. are divided into different working groups, each with their own expertise and knowledge. As a result, we can guarantee that the work to be carried out on your machine is always performed in a professional manner.

WHAT HAPPENS AFTER THE WORKS ARE COMPLETED?

After we have repaired or modified your machine according to your desires and needs, we contact you. We make agreements about the delivery of your machine and - if necessary - about the collection of your rental machine. If you wish to pick up the machine yourself, then we can also arrange that.

Rekening houdend met de diverse aanbevelingen ter voorkoming van de verdere verspreiding van het Coronavirus (COVID-19), herleidt TVH Equipment het fysiek contact met derden tot een minimum. We doen dit uit bezorgdheid voor de gezondheid van onze klanten, onze medewerkers en hun familie. Om onze dienstverlening zo goed mogelijk te garanderen, blijven onze kantoren en onze vertegenwoordigers bereikbaar via telefoon en mail.

De technici en chauffeurs die bij u interventies of leveringen verrichten, werd gevraagd om de strikte hygiëne-normen te respecteren en voldoende afstand bij het contact te bewaren. We sluiten echter niet uit dat de komende dagen/weken er mogelijke vertragingen kunnen optreden. We danken u voor het begrip en vertrouwen.

Compte tenu des diverses recommandations visant à empêcher la propagation du coronavirus (COVID-19), TVH Equipment minimise les contacts physiques avec des tiers. Nous le faisons par souci de la santé de nos clients, de nos collaborateurs et de leurs familles.

Afin de garantir au mieux nos services, nos bureaux et nos commerciaux itinérants restent disponibles par téléphone et e-mail. Les techniciens et chauffeurs qui effectuent des interventions ou des livraisons chez vous ont été priés de respecter les normes d'hygiène strictes et de garder une distance suffisante. Cependant, nous n'excluons pas d'éventuels retards dans les prochains jours / semaines. Nous vous remercions de votre compréhension et de votre confiance.

Taking into account the various recommendations to prevent the spread of Coronavirus (COVID-19), TVH Equipment minimizes physical contact with third parties.
We do this out of concern for the health of our customers, our employees, and their families.

In order to guarantee the best possible service, our offices and representatives remain accessible by telephone and email.
The technicians and drivers who carry out interventions or deliveries to your premises were invited to respect strict hygiene standards and to maintain a sufficient distance. However, we do not exclude possible delays in the following days/weeks. We thank you for your understanding and your confidence.