Privacy policy - TVH Equipment



The protection of your personal data is of the utmost importance to TVH Equipment NV, Mannebeekstraat 4, 8790 Waregem, RPR Gent – afdeling Kortrijk 0414 262 650. In this privacy statement we describe the measures taken to ensure the protection of your personal data in accordance with the objectives and obligations arising from the General Data Protection Regulation (Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC) (hereinafter the ‘GDPR’) and other relevant laws and regulations. With this explanation we would like to inform you clearly how we take care of your personal data within TVH Equipment. 

TVH Equipment acts not only as a controller of personal data in the various processes and systems that are applicable or in use within TVH Equipment, but also as a processor where we may come into contact with personal data of our customers that we process at their request. As a processor, a data processing agreement is provided for in accordance with the legislation that must be read and signed by both parties. 

TVH Equipment, as controller and/or processor, will take the necessary technical and organizational measures to protect the personal data. As processor, we will always provide assistance to the data controller in accordance with our data processing agreement. 

This privacy policy was last updated on 3rd March 2020. 

Activities of TVH Equipment 

TVH Equipment rents or sells new or second-hand machinery and other types of equipment, including ancillary services, as requested by our customers, and offers VCA / IPAF/ OTHERS approved training courses. 

What personal data do we collect? 

“Personal data” means all information relating to an identified or identifiable individual. 

We receive and process data from customers/suppliers/partners/on-line or on-site visitors, etc. (i.e. data subjects) as part of a cooperation or future cooperation (prospecting). 

These "Personal Contact and Identification Data" are: 

  • Company name 

  • Address details (Street, number, postal code, town/city) 

  • Name 

  • First name 

  • E-mail address 

  • Phone number, mobile number, fax number 

  • VAT number 

  • Other unique details such as your job title 

  • Financial data 

  • IP address 

  • Copy of identity card / driver’s license (in specific cases) 

  • Copy of vehicle registration used to pick up the rented goods 

  • Image of the individuals entering our premises recorded by the video surveillance systems 

  • Geo-location (see point 12) 

  • Statistical information about the use of the rented goods, the websites and the apps 

  • Interest of person to buy or rent a certain machine type 

  • Actions performed by user within the website and/or the app  

The personal information we collect is adequate and relevant to our purposes. We limit our collection of your personal data to a minimum amount required for the purposes for which we process the personal data. 

Why do we collect personal data? 

We collect your personal data to the extent that this is required for the performance of an agreement you have entered into with us or, at your request, to take the necessary steps to reach an agreement with us. 

We need this information for our standard business operations and the performance of our services. In accordance with GDPR, this corresponds to the data controller's “legitimate interest" and "contractual obligation". 

All personal data (general identification data) will only be used for the following purposes: 

  • Professional contacts by telephone, mobile phone, email, etc. 

  • Service to your company and employees 

  • Orders 

  • Deliveries 

  • Repairs and maintenance 

  • Fleet management 

  • Financial data 

  • Price requests 

  • Invoicing (both digital and by mail) 

  • Geo-location (see point 12) 

  • Check credit worthiness 

  • Newsletters, product catalogue and information about our services, current topics and corporate communications. For this communication there is an opt-in/opt-out possibility. 

  • Sending TVH Equipment marketing material. 

  • Offering certified training courses. 

  • Customer satisfaction surveys and market research studies, including questionnaires and/or interviews. 

  • Collecting late due amounts. 

  • Enforcing our legal rights to repossess the machinery when the rental is terminated, or the sale is rescinded due to defaults in the payment of the sale price. 

How do we collect your data? 

Data collection can be done in various ways, including: 

  • Personal/telephone/mail contact 

  • Contact form on our website 

  • Contacts at network events/fairs 

  • Website using cookies to collect a number of personal data 

  • The TVH Equipment apps 

  • Track & trace devices 

How long do we store your data? 

As long as the cooperation is in place and has not been terminated by either party, the personal identification data will be kept. As a data subject, you can explicitly request that these be deleted earlier, but without violating the legal retention periods (e.g. 5 to 10 years for personal data necessary to be stored pursuant the tax laws, 3 to 10 years for personal data necessary to any party to defend their legal rights in the courts of justice, etc.). 

General terms & conditions 

Recruitment & Selection 

In order to provide the best possible employment opportunities, we need to process certain information about you. We only ask for details that we think will genuinely enable us to help you, such as your name, age, contact details, education details, employment history, emergency contacts, immigration status, psychological profile, intellectual abilities and social security number (and of course you may choose to share other relevant information with us). Where appropriate and in accordance with local laws and requirements, we may also collect information related to your health, diversity information or details of any criminal convictions. 

We collect your personal data from third parties (for example via professional networking, job aggregators and job site providers). 

To the extent that you access our website or read or click on an email from us, we will also collect certain data automatically or through you providing it to us.  

If you are a temporary worker, we collect your personal data either: 

  • From you; or 

  • From third parties (e.g. interim offices).  

If we employ or engage you directly as a temporary worker, the main reason for using your personal details is to ensure the smooth running of our temporary relationship and to comply with our contractual and other duties to each other as well as to our clients, and to comply with our duties to third parties such as tax authorities and government agencies. 

Who do we share your data with? 

7.1. We do not sell or rent your data to persons or companies that are not part of the TVH Equipment group. 

We do not share your personal data with third parties, unless at least one of the following conditions is met: 

  • we have received your prior consent for this  

  • the recipient is our subcontractor/supplier/affiliate and it is necessary to share your personal data with it for the purposes detailed in the section 3 hereinabove. 

  • we are performing pre-contractual activities for offering you our products and services 

  • we are performing the services you acquired from us 

  • we are obliged to do so within the context of a regulation or legal procedure (see 7.2) 

  • we are requested to do so by legislative or judicial authorities (see 7.) 

For the processing of your personal data, we may use third parties who receive your data. We require these third parties, as processors, to handle your data in accordance with our instructions and (security) standards. We register these agreements with each processor in a so-called Data Processing Agreement.  

Some of these processors may be located outside the EU. If this is the case, we will ensure that we have made additional agreements with these parties, so that an adequate level of protection is guaranteed. 

7.2. In the event of a complete or partial reorganization or transfer of activities of TVH Equipment, whereby it reorganizes, transfers, ceases its business activities or if TVH Equipment goes bankrupt, this may mean that your data are transferred to new entities or third parties through which the business activities of TVH Equipment are carried out in full or in part. 

TVH Equipment will make reasonable efforts to inform you in advance of the fact that TVH Equipment discloses your data to the said third party, but you also acknowledge that this may not be technically or commercially feasible under all circumstances. 

7.3. In rare cases, TVH Equipment may be required to disclose your personal information pursuant to a court order or to comply with other mandatory laws or regulations. 

7.4. When we have identified you as a Prospective Candidate for a vacancy, we may share your information with any of our group companies and associated third parties (such as our service providers) in order to get in touch with you about our services. 

7.5. If we employ or engage you directly as a temporary worker, we may share your personal data with appropriate colleagues within the TVH Equipment group (this may include colleagues in other offices/countries). 

Access by third party 

8.1. In order to process your personal data, we may allow third parties to access your personal data. 

8.2. In that case, we guarantee the same level of protection that is in line this Privacy Policy by making contractual obligations enforceable against these employees and co-workers. 

Social media 

Via the web and (our own) social media channels, we like to engage in a dialogue with customers, users of our services / apps and visitors to the website about our organization, products and/or services. The purpose is to provide useful and relevant information and/or to answer questions asked via social media. We actively follow the internet and social media channels, such as Facebook, Instagram, YouTube, LinkedIn and blogs. We explicitly reserve the right not to respond to each question or comment. No rights whatsoever can be derived from whether or not we respond to the content.  

When participating in feeds and answering questions or responding to comments, we may collect (personal) data. We will of course process this data in accordance with this privacy statement. We are not responsible for the content that other users of social media channels post or how they handle personal data. 

You are free whether or not to follow TVH Equipment through these social media. 

Automatic decision-making & profiling 

We may use profiling. Profiling means the collection, analysis and combination of (personal) data for the purpose of classifying you into certain categories. For the build-up of your profile, the profiling algorithm can, in theory, include all relevant data types mentioned under point 2. For more information on how we obtain the data, please check our cookie policy

After the data has been obtained, analyses are carried out to ensure that we automatically add certain categories to your profile. In this way, profiling ensures that both the content of our websites, apps, e-mails, offers and advertisements better match your interests.  

Profiling can have an impact on your privacy (e.g. if we have linked wrong (interest) categories to you based on incorrect or outdated information). In that case, you can contact us on our privacy mail address to have your data corrected. 

How do we secure your personal data? 

Your personal data will be considered strictly confidential. Therefore, we provide the necessary technical and organizational measures to guarantee the security of your personal data.  

We make every effort to thoroughly protect our network against unauthorized access and to safeguard the confidentiality of the personal and business data of our customers, suppliers and prospects. 

In terms of organization, we have a privacy statement and clear responsibilities and authorities. We also have the necessary processes and procedures in place to optimally implement and follow this policy. 

When engaging with processors, the security of your personal data has been enforced by a contractual agreement. 

Use of tracking devices and telematics services 

Our devices may be equipped with tracking devices that send real-time GPS and telematics data to TVH Equipment.  

We collect following technical data (related to the connected machine only) via the GPS tracking devices: 

  • Geolocation data: especially the last known location, latitude and longitude of the location (e.g. in case of theft); 

  • Usage data: in particular the number of hours the machine was used (for invoicing purposes), the speed, the distance, …; 

  • Component data: in particular engine coolant temperature, engine oil temperature, engine oil pressure, ambient temperature, engine fault codes, transmission fault codes, fuel level, ... 

These data are collected through devices and services made available to us, managed and serviced by the manufacturers of the machines or by third-party specialized providers who are located in the EU and the US. Therefore, their access to your personal data is inherent and the security of your personal data has been enforced by contractual agreements between us and them.  

What are your rights and how can you execute them? 

You have the right to ask us to view, correct or delete your personal data.  

You can also notify us of your wish to exercise your right to limit the processing and transferability of your data or to object to the processing of it. 

These rights can be exercised free of charge by submitting a clear request to our privacy mail address , where you clearly state which right you wish to invoke, together with an explanation, a copy of your identity card and how we can contact you.  

If you disagree with the response we provided, you have the right to file a complaint to the Supervisory Data Protection Authority: 

Supervisory Data Protection Authority (Gegevensbeschermingsautoriteit) 
Drukpersstraat 35, 1000 Brussel 

+32 (0)2 274 48 00 
+32 (0)2 274 48 35 

Updates to this Privacy Policy 

We may update or complete this statement on our own discretion. Although we may send e-mail notices to all our customers informing them on changes to this Privacy Policy, there is no guarantee that all the recipients will receive our message in due time. That’s why, before using our websites, apps and/or services, we encourage you to periodically review this statement to learn how we process and protect your personal data.